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    « February 2008 | Main | April 2008 »

    March 30, 2008

    Your homepage is obsolete.

    It is, anyway, if it's the only one you consider a landing page.

    Seth has written about this for a long time.  I have too, for not quite as long.  People don't enter your site through the front door every time.  Increasingly, "every time" can be re-written to read: much.  And soon, it'll be even less.  So if you're spending all your creative juice on that front page while basically ignoring internal pages, you're not only wasting time -- you're actually doing a disservice to your site.

    One of the big leaps that I find it hard for traditional creatives to grasp is the absolute truth that you cannot construct a linear web experience and expect users to follow your lead all the time.  They go where they want, directed by the information they're looking for.  Even gamers, first time on the game, are seeking ways to jump levels, and go where they want, when they want.  The digital experience isn't a linear narrative. 

    On the web, it's driven by search.  Your user has Googled "neon-orange gizmos" and one of the results (assuming you're paying attention to seo on internal pages) is going to be the page deep in your site where you offer your gizmos in neon-orange.  They'll click that link -- blowing right past all the animation and cool video you've housed on the home page to tell them why your gizmos -- no matter what color they are -- are better.  Happens all the time.  And now, it's going to happen more, because Google is going to help them get to where they want to go, faster and easier, by allowing them to search within your site without ever leaving their Google search results (NYT).

    What I find really funny is that a lot of people are really upset at Google over this.  I pretty much always find it funny when anyone tries really, really hard to enforce control over user behavior. Herding cats.

    Google has done users a favor.  And if you're smart as the builder of a site, they've done you a favor, too -- although, admittedly, they have made your job harder.  Nobody said being good was easy.

    So, let's talk about all that cool animation and video on your home page.  I'm absolutely in favor of it.  It's just that you have to remember that it's not going to be the first thing people see.  And that's ok.  They're not there to see your video -- they're there to find out about your neon-orange gizmos.  Once they confirm that you do, in fact, have neon-orange gizmos -- and once they see that your particular neon-orange gizmo might be something they'd consider -- THEN, your animations and video about why yours are better than the other guy's will help seal the deal, and may, in fact make them like you more for your wonderful sense of humor or your dedication to customer service, or to saving the natural environment of tropical neon-orange fish, or whatever.  Your cool content matters.  It's just not the only (nor, now, the first) thing that matters.

    What matters now is that every page is a potential landing page.  That doesn't mean every page should have everything.  Far from it.  Every page should be pertinent to its particular search parameters.  But it's a landing page, too, to be sure.

    The opportunity is to weave engaging content throughout your site -- and to give users access to the cool stuff you create to help make friends with them -- from anywhere on your site.  From where I sit, Google's move doesn't hurt websites with entertaining content -- it increases the opportunities to present the offer of entertaining content.

    The web has always been non-linear.  But lots and lots and LOTS of website creators have either forgotten about that, or ignored it.  Soon, it'll be impossible to ignore, and some home pages will be, basically, obsolete.  You can keep that from happening by treating every page in the site as if it's the first impression you get to make on a new user.  Because that's exactly what it is.  Every. Single. Page.


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    March 28, 2008

    4x4 Meme

    I don't usually mess with meme games.  But I like this one -- the 4x4 meme.  Four categories, each with 4 items -- stuff you probably don't know about me.  I got tagged by Tim Brunelle, and have tagged a couple of other bloggers -- Carolyn Sewell, and Ray Podder.  Here's my 4x4:

    4 Jobs I've had that have nothing to do with advertising, and everything to do with agriculture:

    1. Citrus Grove maintenance (farm hand,) Mosteller Groves and Simpson Fruit Company, both of Mount Dora, FL
    2. Black Fly Specialist, Florida Department of Agriculture.
    3. Researcher, West Indian Sugarcane Root Borer Weevil control, USDA, Animal and Plant Health Inspection Service
    4. Temperature Monitor, Lake Co. FL Ag Extension Service -- now the Florida Automated Weather Network.

    4 famous people who were at UGA when I was there (though I only knew one of them):

    1. Herschel Walker
    2. Dominique Wilkins
    3. Deborah Norville
    4. Michael Stipe

    4 of the most interesting motorcycles I've owned:

    1. Moto Guzzi 1000S
    2. Moto Guzzi Mille
    3. Yamaha RD 400 Daytona
    4. MuZ Mastiff

    4 Places in Austraila where I've spent more than a week shooting

    1. Brisbane
    2. Gold Coast
    3. Melbourne
    4. Sydney






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    March 23, 2008

    Why aren't there more eggs?

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    I love Easter Eggs.  All kinds.  Hard-boiled, and dyed.  Those malted milk ones with the spotted candy shell. Chocolate eggs.  Cascarones.  Especially cascarones.  My kids like 'em all, and today we have a house full.

    Being the geek that I am, I love the digital kind, too.  Always have.  Finding a cool surprise after a bit of a hunt is satisfying, and I think, something pretty much everybody likes.  Finding a cool surprise just by tripping over it is fun, too.  Geeks love Easter Eggs.  And they're in every game we play, just about, and there are tons of websites that incorporate them -- and more than a few devoted to them.

    Which makes me wonder...why aren't there more eggs in the things we do for clients?  (Ok, I mean more of the kind the programmers will own up to.)  Why not more eggs as a bonus for the users?  Even on sites where you'd never expect to find one.  Maybe, especially on sites where you'd never expect to find one. Even if you make 'em easy to find.

    Way back, I wrote a post about Lagniappe.  It's a Cajun concept.  A little something extra you always get from any Cajun business.  A small extra dessert after your meal.  Or a sweet added to your grocery bag.  Something small, something unexpected.  Something extra. Designed to delight, promote goodwill, and keep customers coming back -- it works. 

    With a house full of eggs today, I just got to wondering, could we engage just a tiny bit more if we took a tiny extra step and gave more users more opportunities to find something extra and delightful when they interact with the interactive stuff we make? 

    Just a thought on a sunny Easter Sunday.



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    March 16, 2008

    If you want to keep users, send them away.

    I'm into a couple of projects now that could roughly be described as "portals."  Roughly, anyway.  Sites with lots of different kinds of information, in some cases for very different types of users.  If you build sites for large organizations, you run into this a good bit.  We want one site, and because of who we are we really can only have one site, but we have three distinct markets (e.g., retail, wholesale, regulatory) -- how do we make it usable for all three?

    Typically, the solution is based on the notion that you can funnel a user to a specific section of the site, where she will find information that's pertinent to her.  Since the other section(s) of the site are targeted to other types of users, there won't be much need for her to go there, hence, she won't feel overwhelmed.  Crossover stuff typically ends up on the home page, and is accessible to everyone.  It's hard to make it look good, but it can be done.  And the idea works pretty well -- as long as each type of user can easily navigate to the section he's interested in.

    The approach, though, is ultimately designed to keep users on the site.  Even the least sophisticated marketers today understand that you can't control the message anymore.  Lots of people besides you have opinions on your product.  But the more engaging and relevant you can keep your content, the longer you can keep users on your site -- and thus, the more they're exposed to your point of view.

    So, what if you turn that thought on its head?  What if you built a site that was designed to get rid of users as quickly as possible?  Send them away instantly, by instantly pointing them to someone else's information. That's insanity!  You could never build a trusted brand that way!

    Here's one word for you:  Google.

    The article that inspired this post, here, on C|net, fed to my reader just after I'd had a discussion about building a portal that sections the site, in order to keep people on the site. It's a good article.  And it made me think about the possibilities of creating more true portal-like, Google-like, things for brands that wouldn't ordinarily be predisposed toward sending people away.

    By becoming the transparent source and collecting point for leads to information, you also become the de-facto trusted source for that same information.  I'm sure it's what Seth was thinking when he conceived Squidoo. It strikes me that some brands could benefit from that type of thinking, too.  It'll be a hard sell -- no doubt.  Imagine going into a conference room to tell your client you're going to send his customers flying away from his site in droves, just as soon as they arrive.  I can hear the crickets.

    But maybe, for some brands, the very best way to get users to come back, time and time again, is quite simple.  When they come to your site, send them away, as quickly as you can

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    March 09, 2008

    Fundamentals

    Writing on Saturday this week, because Sunday is chock full.  Had planned to write on an entirely different subject, but got inspired by my son's lacrosse practice this morning.  His coach had him working on passing, shooting, catching, ground balls, and simple dodges.  Fundamentals.

    If you've ever played a sport, or a musical instrument -- or, heck, if you've ever done algebra or constructed a sentence, you've spent time learning the fundamentals of that particular activity.  If you play golf, you will spend a lifetime working on those fundamentals. For most other sports, though, and for many other relatively complex activities -- especially if you're a casual participant -- you learn the fundamentals at the beginning.  Then, once you grasp them, you move on to more complex aspects of the activity, like game strategy or story arc.  And unless you're destined to be a pro, or you're really dedicated, you don't go back to the fundamentals much.  When was the last time you diagrammed a sentence?  Or really concentrated on your softball batting stance?

    Advertising creative -- or well, creative communications -- has fundamentals, too.  Typography, photography, headline styles, body copy styles -- I remember what seemed like a whole quarter's worth of classes on the USP.  There is a range of fundamentals for each discipline and specialty, and depending on what you do to earn your paycheck, you probably use most of the ones you know daily, without thinking much about them.

    Since I'm thinking about them now, I think there are two things people forget -- or fail to realize -- about the fundamentals, especially in light of the explosion of the web.

    The first is the fact that web design fundamentals are only loosely related to print design fundamentals.  To the net native, this is obvious.  To far too many art directors, and even creative directors, trained in traditional media, it's not.  I won't go into all the differences here, except to say that the differences are very real.  Your web page isn't just a clickable or moving print ad -- and although typography skills and a sense of two dimensional page design are critical -- it doesn't stop there.  The quick lesson -- when the kid you think is a geek tells you you need to move your navigation, you probably need to listen, and move it.  It might not look the way you want it to up or over where everyone else puts it, but there are lots of reasons why it should go there.  The fundamentals are different. 

    The second thing I want to point out about fundamentals is that the fundamentals you think about, and that I name above, aren't really the fundamentals.  And the web has brought that to light -- across all media.  The web has changed the way people communicate, and the way they interact with the things they buy, both online and offline.  Which means the fundamentals -- the basics -- are far more basic than you're used to thinking.  Typography, photography, design -- those are the second steps. 

    The core basics -- the fundamentals -- are now about tone, approach, truth, transparency, psychology, and all the other stuff that goes into basic human interaction.  Now, it's less about you showing people what you can do, and more about trying to get people to like you.  It's less performance art, and more social skills.  If you can pull a rabbit out of a hat, you might get noticed at a party.  If you can converse pleasantly, and engage individuals at that party, though, before the rabbit ever appears, you have a much better shot at applause when you show off your tricks.

    Skill with basic human interaction is the key fundamental now -- online and off.  Show interest in your audience, listen, learn, and respond appropriately.  Far more basic than even basic typography, it's the one fundamental that's most often overlooked.

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    March 02, 2008

    Day Off

    Can you take a day off?  I find it difficult.  Not because "The Man's Keepin' Me Down," but just because it's in my nature to think about the stuff I'm working on, the stuff I want to work on, etc.

    Usually, I blog on Sunday afternoon.  Because usually, after a bit of quiet, all the stuff that I've noticed throughout the past week swirls into some sort of coherent rant, and I can't help but put it down in pixels.  This week, though, I'm taking a day off.  My first in a long time.  Jackson played a hockey tournament yesterday and today.  Georgia sang in the choir at church.  We all went to the Alexandria St. Patrick's Day Parade yesterday (which wasn't St. Patrick's Day, for those of you who are green-impaired, and may be the beginnings of a blog post for later.)  In sum, I need a day off to think some more.  I may post later in the week, or maybe I'll just wait 'till next Sunday.  We'll see what develops.  So, in the meantime, please enjoy my day off.  I plan to.

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